Your order can be cancelled or amended within the first 24 hours of purchase.
Orders cannot be cancelled or changed if they have already been shipped and so in this case please follow the returns policy below.
Refunds will not ordinarily be issued for non-delivery for items showing as delivered to the address provided.
Dog Jackets and Dog Fleeces will be offered an exchange or store credit only, due to hygiene reasons.
All Personalised items are non refundable unless faulty.
We are able to offer a full refund on any faulty products returned to us within 30 days of purchase. The cost of returning your item to our UK address is at your own expense. If you wish to return an item for other reasons the return must be returned within 14 days of delivery. All returns must be requested through email. Please contact us on firstname.lastname@example.org
To be eligible for a return your item must be:
- Unused and in the same condition that you received it. It must also be in the original packaging.
- Received by us within 14 days of item delivery. If the items are not received within 14 days unfortunately we cannot offer a refund.