FAQs

WE OFFER 100% SATISFACTION GUARANTEE!

How long does it take for an order to arrive?

This depends on the product ordered.  Most of our items are shipped directly from our suppliers in the UK and around the world to offer you the best quality and optimum price. Many items will arrive within 3-5 working days, however please allow 7-15 working days for delivery. Please do not panic if it does not show up immediately, it’s on its way 🙂

How do I track my order?

If we include tracking information with your order, you can view it from the shipping confirmation email that we sent you. By entering your tracking number, you will see an estimated delivery date under the order details.

I ordered 2 or more items, but only received one… where’s my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the other. So, don’t panic if you don’t receive all of your items at once…they are on their way to you. 🙂

 

Why have I not received any order confirmation details?

Usually this is because you might have entered an incorrect email address. Throughout the process we send between 2-4 emails, including an order-confirmation email and a shipping notification once the item has been shipped.

If you believe you may have entered your email wrong, please contact us and we will fix it for you.

What is your refund policy?

We offer a 100% Satisfaction Guarantee, which means we will refund your money if you are for any reason not satisfied with your order within the first 14 days of you receiving the items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of this offer. Please read our detailed refund policy for further details.

How do I contact you?

If you have any questions that are not on this FAQ page, please reach out to us by emailing us at info@pawfect4pets.co.uk and one of our friendly team will get back to you.